Class Activity: How is smartness defined? Is it equivalent to artificial intelligence (AI)?

Supplementary Material- Industry Revolution

Generative AI in Hospitality

What is Generative AI?

Class Activity: What is Generative AI?

Class Activity: Try testing the chatbots provided by these two brands

• https://www.liontravel.com/category/zh-tw/index
• https://www.citizenm.com/

The Role of Generative AI in the Hospitality Industry

Based on the hotel customer journey…

Pre‑Stay

During‑Stay

Post‑Stay